DIGITAL BANKING SPECIALIST (Full-Time) - Morgantown, KY
SUMMARY:
Performs a wide variety of duties including assisting customers with Online Banking, Bill Pay, and Mobile Banking functions and/or transactions. Exhibits a full understanding of Electronic Banking products and provides superior customer service to Bank customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Provides advanced support to all online channels, responding professionally and efficiently
- Fields customer queries via Online Banking
- Maintains Mobile Deposit System
- Monitors and maintains Remote Deposit Capture accounts
- Provides BillPay support
- Produces debit cards in-house and verifies for accuracy
- Files and monitors debit card disputes
- Monitors and maintains Regulation-E logs
- Responsible for all functions of online account opening
- Provides exceptional customer care through all incoming customer requests
- Promotes Growth in Merchant Services and other account offerings
- Exhibits advanced knowledge of all bank products in order to properly assist customers
- Ensures confidential treatment of Bank and customer data
- Performs other such duties as requested
SKILLS/TRAINING/EXPERIENCE
- High school diploma or equivalent
- Six months to one year of experience in an office environment
- Excellent interpersonal and customer service skills
- Basic knowledge of computer operations, ability to operate standard office equipment
- Ability to multi-task with accuracy
- Must be able to report to work early or stay late if needed
- Ability to operate company car
- Successful completion of in-house training program or other approved training programs job related at any time
- Positive attitude and ability to maintain constructive relationships with customers and employees
- Ability to follow policies and procedures
Qualified applicants may complete an application for employment here
Deadline to apply is November 22, 2018.
CUSTOMER EXPERIENCE REPRESENTATIVE (FULL-TIME AND PART-TIME) - Morgantown, KY
SUMMARY:
Performs a wide variety of customer care duties including responding to in-person, phone, digital, and mail requests by customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Provides exceptional customer care through all incoming bank telephone calls
- Responds professionally and efficiently to incoming customer requests from all online channels
- Processes call-in loan payments by ACH
- Responsible for distribution of external faxes
- Prints, reviews, and mails daily customer notices
- Verifies customer mobile deposits ensuring authenticity and accuracy
- Provides Elan credit card support by reviewing requests and responding in a timely manner
- Sorts and applies postage to company mail and delivers to Post Office
- Completes work routes to each branch (courier)
- Promotes Growth in Merchant Services and other account offerings
- Exhibits adequate knowledge of all bank products in order to properly assist customers
- Ensures confidential treatment of Bank and customer data
- Performs other such duties as requested
SKILLS/TRAINING/EXPERIENCE
- High school diploma or equivalent
- Six months to one year of experience in an office environment
- Excellent interpersonal and customer service skills
- Basic knowledge of computer operations, ability to operate standard office equipment
- Ability to multi-task with accuracy
- Must be able to report to work early or stay late if needed
- Ability to operate company car for courier purposes
- Successful completion of in-house training program or other approved training programs job related at any time
- Positive attitude and ability to maintain constructive relationships with customers and employees
- Ability to follow policies and procedures
Qualified applicants may complete an application for employment here
Deadline to apply is November 22, 2018.
Morgantown Bank & Trust is an Equal Opportunity Employer